Reminders & no-shows
Fewer no‑shows. Without chasing anyone.
Your clients get a reminder at the moment you choose, by email or WhatsApp, and soon by text. And NOZAIA tells you who might not show up, while there is still time to do something about it.
Try it here: pick a moment and a channel. Nothing is sent.
ProThe no-show prediction is included from the Pro plan.What Sophie receives
Text Message
Monday 19 October 14:30
Reminder: Studio Mira, Tue Oct 20 at 02:30 PM. Change or cancel: nozaia.com/studio-mira/mijn/afspraak/8f3c2a91-5d4e-4b7a-9e21-6c0d7f4a2b58
Text credit used: 1
Any moment from 1 to 168 hours before, with up to three reminders per appointment. These are just examples.
Coming soon: text messagesAutomatic from your text credit, with your salon name as the sender. To all clients, or only to those who might not show up.
Your timing
Reminders at the moment you choose.
Type how many hours ahead: a day, two hours, or anything up to a week. Add up to three reminders per appointment. Someone who books late only gets the last one, never two at once.
- Any moment from 1 to 168 hours before
- Up to three reminders, for example 24 and 2 hours before
- Soon by text too: to everyone, or only to clients at risk
No-show prediction
See who might not show up. And why.
NOZAIA looks at your next seven days and marks the appointments with a raised risk. Fixed rules you can check, not a guess: earlier no-shows, late cancellations, a new client, no deposit.
- Medium or high risk, with the reasons on every appointment
- A short piece of advice per client, written by AI
- Send a reminder or call, straight from the list
Deposits & waiting list
A deposit up front. A full chair when someone cancels.
Ask a deposit per treatment, as a percentage or a fixed amount. Cancel an appointment and offer the slot to your waiting list in the same step: the first client it suits gets an email to claim it.
- No deposit, a percentage or a fixed amount, per treatment
- Clients join the waiting list from your booking page
- 30 minutes to say yes, then the next one gets the offer
After a no-show
Missed? They hear from you, kindly.
Mark an appointment as a no-show and NOZAIA sends the client a friendly email with a button to book a new time. You do not have to write a thing.
- On from the start, off with one switch
- In your client's own language
- Every automatic message on one screen, with how many went out
Set up in three steps
- 01Choose your moments
Type how many hours ahead. One reminder, or up to three.
- 02Pick your channels
Email goes out by itself, WhatsApp you send from your own phone. Text messages are coming soon.
- 03Act before it happens
See who might not show up, ask a deposit, and let your waiting list fill a cancelled slot.
Questions about reminders and no-shows
Which plan includes reminders?
Email reminders, deposits and the waiting list are part of every plan. The no-show prediction is included from Pro; on Start you can add it with the AI basics add-on. It uses a few AI credits each time it finds someone at risk, and none when nobody is.
What do text messages cost?
Text reminders are coming soon. They will use text credit, which you buy in bundles in your reminder settings: one text uses one credit, a very long one can use two. Email reminders cost nothing extra.
Does WhatsApp go out by itself?
Not yet. Automatic WhatsApp messages need a verified business connection, and NOZAIA does not have that yet. So the WhatsApp button on an appointment opens WhatsApp with the reminder already written. You press send, from your own number, and it costs nothing.
How does the no-show prediction decide?
With fixed rules you can check, not a guess. A missed appointment weighs most, then cancelling late, being a new client, no deposit, booking more than three weeks ahead and booking online. A loyal client who came often and never missed counts as a lower risk. AI only writes the short advice.
Can clients change or cancel from the reminder?
Yes. Every reminder has a link to the appointment, where your client can change or cancel it within the cancellation period you set.
Keep every chair filled.
Start your free trial. Reminders go out from your very first booking.